Frequently Asked Questions

Answer: We are ticket brokers, we have no affiliation with Evenko.ca or other ticket dealers.

Answer: With 514-Billets you may purchase quality tickets to shows and events that might be otherwise "sold out".

Answer: Since the existance of our company, we have worked dilegently to ensure that our website www.514-billets.com is very professional and extremely secure for our customers. Do not hesitate to be confident while using our website, however you are welcome to call us at anytime to place your order.

We take customer commitment to never disclose personal informations during a purchase transaction to no other party. This information is used only for the optimal operation of the purchase process.

Answer: Beingticket broker, we often purchase our tickets through clients who have extra tickets.

Which gives 514-tickets access to the tickets immediately? With this policy, we may guarantee that the tickets purchased are valid tickets originating from the official sellers.

Answer: Being a part of our priority waiting list was created for 514-tickets.com to be able to keep customers and subscribers up to date on selected events as soon as possible.

Answer: The prices are shown in Canadian dollars which include brokerage fees. Taxes are extra.

Answer: Certain events include a supper with the show, it is then necessary to make sure you arrive 2 hours before the beginning of the special evening.

Answer: Do not hesitate to forward any inquiries to us by electronic mail: [email protected] or contact our customer service department at 514-BIL-LETS (514-245-5387).

Answer: Following the purchase of tickets, you will receive by email an electronic copy of your invoice.

Answer: Last minute ticket buying (day of the event and the day before the event)

When you make a purchase of last-minute tickets, the day of the event or the previous day of the event, due to the short deadline, it is not possible for us to deliver you tickets by Express Post.

When you purchase tickets by the 514-tickets.com site, seen the configuration of our site, we are in the obligation to charge you 10.00$ of fees of delivery. Those fees of delivery will be paid off to you.

Bell Centre:

Here's how to get your tickets for events taking place at the Bell Centre:

a. A representative of 514-tickets.com will be at the Esso gasoline station on the corner of the Avenue des Canadians de Montreal and De La Montagne Street in a black vehicle Cadillac Escalade or a 514-Tickets.com company car , will be posted below the sign of the gasoline price.

The tickets will be available 2 hours before the beginning of the event, and the representative will give you your tickets.  Very IMPORTANT, only the owner of the credit card will be authorize to pick up the tickets, so have in hand your driving licence or an identity document valid with photo and the credit card with which the purchase was made. If you don’t have these 2 identity cards, NO TICKET WILL GIVEN TO YOU. We take these precautions to avoiding the fraud.

b. Here are two cellular numbers where you can join our representatives in case of concern or question the day of the event, 514-893-7488.

c. No ticket will be sold without on-line or phone preliminary purchase; this procedure is to taking possession of tickets already purchased and not for the purchase tickets on the spot.

Good to know that you can purchase tickets till one hour before the event the day of the event. You just have to go at the Esso gasoline station to get them, 2 hours before the beginning of the event. Don’t worry; your tickets will be given to you.

ELSEWHERE than the BELL Centre:

Please contact us at 514-893-7488 to make arrangements for taking possession of your tickets.

Answer: 514-Tickets.com is not responsible for lost or stolen tickets. It is important to protect and store your tickets way not to lose them or get them stole.

We can try to reprint them, but we can not guarantee success. Once purchased and delivered, the tickets are the sole responsibility of the buyer.

Answer: When you buy e-tickets they are sent by email. Tickets are then in PDF format containing a bar code and the information about the event (event name, date, time and seat number) . You will first receive your invoice and you will have your electronic tickets within 15 minutes to 24 hours after the bill to allow us credit vérficaton .

Simply print the documents with the bar code (not the invoice) and bring them the night of the event. Present them and they will be recognized without problem as your tickets .

Any sale of electronic tickets are final without exception, we avoid that way any form of fraud. We will  not exchange or credit under any conditions.

Answer: This policy is for the discretion of our sellers. You will immediately receive your seat numbers once your purchase is completed.

Answer: If you fill in a reservation form with us, our staff will be happy to contact you, offering you tickets that we have available. 

This reservation is available for events that are taking place where there is not enough time to send the tickets to you via canada express post or fedex.  At this time our representatives will offer you other delivery methods to ensure you are able to attend your event.

Answer: Due to a very small need for single tickets, we prefer to sell our tickets in pairs and not break a package of 3.

Answer: A ticket which is considered V.I.P offers certain advantages than that of a regular ticket.  This advantage varies from one artist to another. You may contact our office to inquire about these advantages. (514-BIL-LETS 245-245-5387).

Answer: After your purchase is complete you will have access to your seat numbers. You will receive an e-mail confirmation with an attachement of the exact invoice that will accompany your tickets upon delivery. If you have any questions concerning your invoice, please do not hesitate to contact us at 514-245-5387.

Answer: Discount tickets are tickets you will pay LESS for than you would at your ticket outlet. With purchase,  the price is modified to meet the delivery requirements of the customer. For the discount tickets, you can follow us on TWITTER and FACEBOOK.

Answer: Fixed rates of groups are sometimes available for certain events. These fixed rates give you discounts which can vary from one event to the other one and also vary according to the chosen venues.

Discounts for seating in the rear of a room will differ from discounts for more advanced seats. To be eligible as a group you must simply be more than 12 people. Contact our customer service department (514-BIL-LETS, 514-245-5387) for more precise information.

Answer: By creating your member profile , you can view your past purchases of tickets and you will also be able to purchase tickets faster since you will not have to re-enter the your informations.

Answer: Simply go to the adress section and update your new address informations.

Answer:  

• If your event has been postponed, we will inform you by email of the new date as soon as it will be available. Please keep your tickets in a safe place, they will still be valid, you will use them to access the event and your seats will remain the same.
• If your event is cancelled, there is no need to contact us. We will automatically email you a full credit, less the shipping fees, towards your next purchase. Please allow a 2 to 4 weeks delay before receiving your credit.

Due to coronavirus, the very large number of cancelled or postponed events has greatly shaken the entertainment industry. Our financial arrangements with box offices, venues, artists and teams were incidentally affected. The refund schedule may vary depending on events, over time and in response to constantly changing business and legal circumstances.

To avoid any form of fraud, electronic and mobile tickets for rescheduled or postponed events cannot be credited. Unless otherwise specified, these will be valid for the new date.

Answer: E-tickets and mobile tickets are not exchangeable or refundable to avoid any form of fraud. It is always final sale.

514-Tickets.com and the concert hall will not be liable for the loss or theft of electronic or mobile tickets.

Answer: Yes, we accept Visa, Master Card and American Express.

Answer: The prices indicated on our website are the prices per indiviual ticket.

Answer: Since we are ticket brokers, we buy and resell according to our customer demand, therefore the price of sale differs from the price on the ticket due to brokerage fees.

Simular tickets may also vary in price depending on where our tickets were obtained, the popularity of the event and the number of tickets available.

Answer: This can happen if we have more tickets than expected in our inventory. In this case the prices are reduced to sell our tickets more rapidly in a shorter period of time.

With a ticket broker it is not unusual for prices to vary from date to date and event to event.

Answer: If you do not have a credit card, it is still possible to make a purchase with us. You need to call our office at 514-BIL-LETS (514-245-5387) to make arrangements to pickup up your tickets at our office in Montreal at which payment in cash or interac are options. We also have a messenger service for a fee of 15$ (in the Montreal area) which enables you to pay cash to our messenger at the time of delivery of your tickets.

Answer: You are welcome to pick up your tickets at our office in Montreal. 

We also deliver tickets by our messenger service or by Express poste. Tickets are delivered to your domicile or to your office with a maximum delay of 4 working days (Canada)! Please notice that there could be a delay between your order and the sending.

Answer: It has been our experience in the past that sending tickets by regular post is not practical for the customer or our company. Tickets left in mailboxes may get lost or stolen. To avoid this situation we have opted to prevent this from occuring by sending your purchase by Canada express post or by Fedex, thus making your purchase easy for you to track.

Answer: Yes it is possible to sell your tickets through 514-tickets.com.  You simply need  to fill in the form available under the section 'Sell your tickets'. If we are in need of your tickets, someone from our office will contact you to discuss the availability of your tickets and pricing etc.

Answer: For logistical reasons, it is unfortunately impossible to sell tickets purchased previously on 514-Tickets.com and its affiliates sites on the Billets.ca website.