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To contact us
267A St-Jean-Baptiste
Chateauguay(QC), Canada
J6K 3C4

438-448-6933

[email protected]

Electronic Tickets (E-ticket) - Last Minute
 
If you have made a purchase through our website outside of our regular office hours, don’t worry! One of our representatives will contact you as soon as your order has been verified and will send your tickets via your e-mail.
 
When making a purchase, it is very important to provide your billing telephone number (home) and your cell phone number to make verifiying your order quick and to avoid delays in sending you the tickets. Please be available so we may contact you without delay.

 
Enjoy your event!
 
What is an electronic Tickets?
 
The difference between an electronic ticket and a traditional ticket is that the electronic tickets is printed from your computer. Each ticket has a unique bar code. One ticket equals 1 letter size page. If you buy 4 tickets, you will print 4 letter size pages.
 
When the delivery option indicates electronic tickets and your purchase is complete, you will receive a confirmation e-mail. If you entered the name, address and exact telephone number of the card holder, there is no need to contact us. If the billing information is not accurate, please notify one of our service representatives as soon as possible at 514-245-5387.
 
Subsequently 514-Tickets must perform a *verification with the bank issuing the credit card. Once verified a customer service representative will contact you to proceed with sending your tickets in the e-mail you provided. Once the tickets are sent, no refund or exchange will be given. The time required for verification of cards varies by bank.
 
Printing your tickets
 
To print your tickets you will need Adobe-Acrobat Reader installed on your computer. If you do not have Adobe Acrobat Reader, you can download it free at Adobe.com.
 
Simply open the e-mail marked ``Your Electronic ticket``and follow the printing instructions.
 
*It is important to know that an electonic ticket is not a mobile ticket and some venues have the right to refuse a non-printed ticket.
 
 
Last minute purchase for the Quebec Summer Festival
 
For the duration of the Quebec City Summer Festival, all tickets must be picked up at our temporary office at the Hotel Le Concorde, near the Plains of Abraham.
 
Please arrive between 9:00 and 19:30 from 6 to 16 July.
 
Bring a piece of ID , the credit card used when purchasing your tickets, as well as the invoice.
 
Hotel Le Concorde
Suite 2618
1125 Courses of General de Montcalm
Quebec, Qc
G1R 4W6
 
TO CONTACT US :
To pickup your tickets and last-minute help
418-476-0380
From 6 to 16 July, from 9 am to 7.30 pm
 
For any other request
514-245-5387
Monday to Friday, 9 am to 5 pm